Returns

We sincerely hope you love your Abby Grace Designs products; however, please note that all items are final sale and are not eligible for return or exchange.  This excludes the unlikely instance that a product is defective.

Damaged products:
 

Every Abby Grace Designs Product is thoroughly checked before it is shipped but if, in the unlikely instance, you do receive faulty Products please contact abbygracedesignsllc@gmail.com within 48 hours of receiving your delivery, letting us know whether you would like an exchange or a refund.  We recommend you inspect your Products as soon as they arrive.  It is important when returning Products that you obtain a proof of postage as we cannot refund items lost in transit.  If you return a defective Product to us:

(a) and you have elected for a refund.  We will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time.  We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund.  We will refund the price of a defective Product in full, any applicable delivery charges, but we cannot refund the costs you incur in returning the item to us; or

(b) and you have elected for an exchange.  We will examine the returned Product and will notify you of your exchange via e-mail within a reasonable period of time.  We will usually dispatch the exchange to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to an exchange.  We cannot refund the costs you incur in returning the item to us.

Can I cancel my order before it has been dispatched?
 

You may cancel your order before the point it has been dispatched and obtain a full refund.  Please contact us as soon as possible and if the order status is still processing it may be possible to cancel your order before it is dispatched.

If you have any questions, please do not hesitate to get in touch with us:  abbygracedesignsllc.gmail.com